Privacy Policy
At ADONIS Egg Donor Agency your privacy and personal data security is our top priority. It is important for us to ensure the best possible protection of your personal data, and to ensure clarity and transparency regarding the different processing activities which your personal data is subject to.
In this Privacy Policy, you can find information about the following:
1. When does this Privacy Policy apply?
2. Who is the data controller for the processing of your personal data?
3. Our Data Protection Officer
4. Which personal data does AADONIS Egg Donor Agency collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom do we disclose your personal data?
6. What are your rights?
7. Who should you contact?
8. Complaint guideline
9. Amendments to the Privacy Policy
In addition to this Privacy Policy, our Cookie Policy also applies.
1. When does this Privacy Policy apply?
This Privacy Policy applies to ADONIS Egg Donor Agency (hereinafter "ADONIS Egg Donor Agency", "we" or "us”) processing of personal data when you:
a) use or register as a user of ADONIS Egg Donor Agency website, use our chat, book a call or sign up for ADONIS Egg Donor Agency newsletter;
b) provide personal data about yourself as part of creating or setting up a customer/egg donor relationship with ADONIS Egg Donor Agency;
c) place an order in our webshop;
d) follow ADONIS Egg Donor Agency on social media like Facebook, Instagram or our blog.
The Privacy Policy also includes information regarding the processing of personal data about persons employed with one of ADONIS Egg Donor Agency professional cooperation partners and who acts as a contact person in relation to ADONIS Egg Donor Agency. Thus, companies cooperating with ADONIS Egg Donor Agency must make the relevant contact person familiar with this Privacy Policy.
2. Who is the data controller for the processing of your personal data?
Adonis Fertility International, USA - Registered address: 415 N Tejon St., Colorado Springs, CO 80903, United States of America, formation date 01.30.2019, Employer Identification number: 83-3356950 is the data controller for the processing of your personal data when you:
- provide us with your information when creating or setting up a customer/egg donor relationship;
- place an order in our webshop;
- use our chat.
Adonis Fertility International, USA - Registered address: 415 N Tejon St., Colorado Springs, CO 80903, United States of America, formation date 01.30.2019 is the data controller for the processing of your personal data when you:
use or set up a user/donor profile on ADONIS Egg Donor Agency website, book a call or sign up for ADONIS Egg Donor Agency newsletter;
follow ADONIS Egg Donor Agency on social media like Facebook, Instagram or our blog.
3. Our Data Protection Officer
If you have any questions as to how ADONIS Egg Donor Agency processes your personal data, you are always welcome to contact our Data Protection Officer at contact@adoniseggdonor.com or by calling +17192101661.
4. Which personal data does ADONIS Egg Donor Agency collect, for which purposes, according to which legal basis and for how long do we store it?
When you use ADONIS Egg Donor Agency website, use our chat or, set up a user account, book a call or sign up for our newsletter
Which personal data does ADONIS Egg Donor Agency collect, for which purposes and according to which legal basis?
When you use ADONIS Egg Donor Agency website
When you use ADONIS Egg Donor Agency website, we collect information about the pages you visit. For this purpose we use our own and third-party cookies to remember your settings, to optimize the website's functions, to generate statistics and to target our marketing.
You can read more about our processing of personal data collected by way of cookies in our Cookie Policy. Here you can also read about the possibility to withdraw your consent to the use of cookies.
When you use our chat on ADONIS Egg Donor Agency website
When you use the chat on ADONIS Egg Donor Agency website you will lead a chat with an employee from ADONIS Egg Donor Agency Customer Care department of Egg Donor Coordination. The purpose of this is to provide service and advice to you. The chat is encrypted, so it’s only possible for you and ADONIS Egg Donor Agency to see the content.
We only collect the personal information about you, which you voluntarily enter when using the chat.
Before using the chat, you consent to ADONIS Egg Donor Agency processing the personal information provided by you in the chat.
When you set up a user account on ADONIS Egg Donor Agency website
If you want to obtain access to ADONIS Egg Donor Agency donor profiles as a private individual, you must enter your full name, your email address and contact phone number.
If you want to obtain access to ADONIS Egg Donor Agency donor profiles as a professional user, we will collect your name, your email address, contact phone number, information about the name of your company as well as the company's address and contact information.
The legal basis for our processing of data collected by us in order to set up user accounts derives from Article 6(1)(c) and (f), and Article 5(1)(f) of the General Data Protection Regulation.
When you sign up for ADONIS Egg Donor Agency newsletter
If you sign up for our newsletter and consent to us sending you marketing communication, we will process the information you provide to us when signing up for the newsletter, when updating your profile and when making a purchase. This includes information about your name, date of birth, email address, phone number, postal code and country.
The legal basis for collecting and using this personal data is our legitimate interest in sending you marketing communication, cf. Article 6(1)(f) of the General Data Protection Regulation.
In order to send you personalised newsletters we use information about your purchase history and your activity on our website, including which pages and products you have shown an interest in.
Furthermore, we collect information about your activity when you receive our newsletters.
The legal basis for this is your consent and our legitimate interest in targeting the newsletters we send to you to your personal interests and preferences, cf. Article 9(2)(a) and Article 6(1)(a) and (f) of the General Data Protection Regulation.
For how long do we store your personal data?
In general, we will only store your personal data for as long as it is necessary to fulfil the purposes described above or as required pursuant to applicable law. Subsequently, your data will be deleted in a safe way.
Below you can find specific information about the storage period for each category of information.
When you use ADONIS Egg Donor Agency website
When you use our website, we collect information about the pages you visit. For this purpose, we use our own and third-party cookies. You can read more about this, and about the storage period for cookies, in our Cookie Policy.
When you use our chat on ADONIS Egg Donor Agency website
Information you provide about yourself in the chat will be deleted immediately after completion of the conversation in the chat room and is not saved by ADONIS Egg Donor Agency.
If you have registered as a private user on our website, we will store the personal data collected in order to set up and manage your user account for eight months from the last time you were active on your account. This storage period applies if you have only set up a user account on our website but have not made a purchase. If you have registered as a professional user, we will store your information for as long as it is necessary to manage our customer relationship with you.
When you have signed up for on ADONIS Egg Donor Agency newsletter
If you unsubscribe to our newsletter, we will delete your information two years after you have withdrawn your consent, unless we are required to store your information for a longer period, e.g. in order to comply with a customer agreement with you, to comply with our legal obligation to ensure traceability, to reply to your enquiries by email or similar.
When we collect personal data about you as part of creating, setting up and maintaining a commercial customer relationship with ADONIS Egg Donor Agency
Which personal data does ADONIS Egg Donor Agency collect, for which purposes and according to which legal basis?
If you provide us with personal data as part of creating or setting up a commercial customer relationship with us, we will process the information you have provided to us voluntarily. Such information will typically include your name, the company in which you are employed, your title and your email address. We may have received this information orally or in writing from your email signature or your business card, which you may have given to us at a fair. Furthermore, we will register which of our products you and your company is interested in. We will collect and store such information to gain knowledge about you and your company, including to build and nurture the relationship.
The legal basis is an agreement or the entering of an agreement between ADONIS Egg Donor Agency and your company, cf. Article 6(1)(b) of the General Data Protection Regulation and ADONIS Egg Donor Agency legitimate interest in setting up and nurturing customer relations, cf. Article 6(1)(f) of the General Data Protection Regulation.
For how long do we store your personal data?
The personal data is stored for as long as it may be relevant for the existing or potential customer relationship.
When you place an order in our web shop
Which personal data do we collect, for which purposes and according to which legal basis?
Private customer
If you as a private customer place an order at ADONIS Egg Donor Agency, we will collect the following personal data about you: your contact and identification information (name, address, email address, phone number and date of birth), payment information, specifications regarding your purchase of donor eggs, information about the clinic/hospital or authorised health professional you want your order sent to and the result of the treatment with the donor eggs (reporting of pregnancy).
If you purchase access to our photos, we will collect your contact information (name, address, email address) and payment information.
We will process your contact and payment information for the purpose of complying with the agreement on purchase of donor eggs or access to adult photos that you have entered into with us. If you have purchased donor eggs, the purpose is furthermore to register, pack and ship your order and to manage our customer relationship with you. The legal basis follows from Article 6(1)(b) of the General Data Protection Regulation.
The purpose of processing your contact and identification information is furthermore to ensure a unique identification of you and to comply with the requirements on traceability specified in the legislation on human tissue. The legal basis is Article 6(1)(c) of the General Data Protection Regulation.
Professional customer
If you are an employee with an approved tissue centre or a fertility clinic, or if you are an authorised health professional, and you place an order in ADONIS Egg Donor Agency, we will collect information about name and email address of the person who have set up the profile as a professional customer, the address of the clinic as well as documentation of identity and authorisation or approval as a tissue centre. Furthermore, we will collect the names and email addresses of other contact persons employed in the same place if you provide such information to us. The purpose of collecting this information is to manage the day-to-day administration of our customer relationship. The legal basis is Article 6(1)(f) of the General Data Protection Regulation. We will disclose information about your name as a professional customer to the carriers we cooperate with to ensure efficient delivery of the order.
Customer satisfaction surveys
If you have made a purchase of service from ADONIS Egg Donor Agency as a private customer, we will use your email address to contact you in order to ask if you want to participate in a customer satisfaction survey for the purpose of optimising and improving our customer care.
We will collect both personal data such as information about where you have heard about ADONIS Egg Donor Agency, your nationality etc., but also sensitive personal data such as your sexual orientation.
Your replies will be anonymous unless you specify your email address in your reply.
The legal basis for our processing of your personal data follows from Article 6(1)(f) of the General Data Protection Regulation, as it is necessary to do such customer satisfaction surveys in order to obtain information about our customer's opinion of our company and thereby maintain a high level of customer satisfaction.
The legal basis for our processing of your sensitive personal data follows from your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
Which personal data does ADONIS Egg Donor Agency collect, for which purposes and according to which legal basis?
When you follow ADONIS Egg Donor Agency on Facebook, Instagram or our blog, we process information that you have made available to us via settings on e.g. Facebook, Instagram your reactions to our posts and your sharing thereof and any comments made to our posts.
The purpose of processing your information as specified above is image branding and marketing of ADONIS Egg Donor Agency. The legal basis for processing your personal data is our legitimate interests in making content available on social media for users who have chosen to follow ADONIS Egg Donor Agency, cf. Article 6(1)(f) of the General Data Protection Regulation.
For how long do we store your personal data?
The information is deleted when the post is deleted, or when you choose to withdraw your reaction to our posts (like, sharing etc.).
5. To whom do we disclose your personal data?
Your information can only be accessed by staff employed with ADONIS Egg Donor Agency or other companies in the Adonis Group with a work-related need to access this information and who assist ADONIS Egg Donor Agency with e.g. storage of such information.
The employees of ADONIS Egg Donor Agency are subject to confidentiality.
In some cases, we also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process the information on ADONIS Egg Donor Agency behalf for the purposes described in this privacy policy. These data processors are instructed by ADONIS Egg Donor Agency to process your personal data solely on our behalf and for the purposes specified by ADONIS Egg Donor Agency. We will only share your personal data where it is relevant and necessary to be able to offer the services set forth in this privacy policy.
ADONIS Egg Donor Agency has entered into cooperation agreements, including data processing agreements with our data processors. We oblige them to process your personal data confidentially and to take the necessary technical and organizational security measures against data being accidentally or unlawfully destroyed, lost or degraded, or come to the knowledge of unauthorised persons, misused or otherwise processed in violation of the regulations of the General Data Protection Regulation.
Private customer:
If you purchase eggs, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you.
When you use ADONIS Egg Donor Agency website:
We will disclose information about your use of our website to our partners within social media, advertising partners and analysis partners. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services.
We will disclose information about your use of our website with Facebook Inc. Facebook Inc. may combine this data with other information you have provided to them or which they have collected from your use of their services. If you do not want ads on Facebook Inc., you need to change your settings on their site.
Information is also disclosed to Facebook Inc. when Facebook Inc. uses personal data collected from ADONIS Egg Donor Agency ' Facebook page. See also Facebook's Data Policy. Please note that ADONIS Egg Donor Agency does not have full influence on Facebook Inc.'s data processing.
6. What are your rights?
You have certain rights available in connection with ADONIS Egg Donor Agency processing of information about you, which you can make use of. These rights are described below:
You have a right to access information which ADONIS Egg Donor Agency is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that ADONIS Egg Donor Agency must provide a copy of the personal data we process about you.
You have the right to obtain rectification of any incorrect personal data about you.
In certain situations, you have the right to obtain erasure of information about you before the due time in which ADONIS Egg Donor Agency will delete it.
In certain situations, you have the right to limit the processing of your data. If you have the right to limit the processing of your personal data, ADONIS Egg Donor Agency may, going forward, except for storage, only process your data under special circumstances and for special purposes.
In certain situations, you have the right to object against ADONIS Egg Donor Agency processing of your personal data.
In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to have such personal data transferred from ADONIS Egg Donor Agency to another data controller”
If you want to make use of such rights, please contact ADONIS Egg Donor Agency by email at at contact@adoniseggdonor.com or by calling +17192101661.
7. Who should you contact?
If you want us to update, rectify or delete the personal data we have registered about you, or if you have any questions regarding this Privacy Policy, please contact us here:
Phone: +17192101661.
Email: contact@adoniseggdonor.com or by calling
We will then as soon as possible determine to which extent we can accommodate your request.
8. Complaint guideline
We hope that this Privacy Policy has provided you with the information you need.
If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer
9. Amendments of the Privacy Policy
We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.
23.09.24